Free Shipping in Canada $100+|USA $19 Flat Rate

Returns & Exchanges

RETURN POLICY

It is always our intention to satisfy our customers. Please kindly review our return and exchange policy below and contact us with any questions.

ONLINE PURCHASES - RETURN & EXCHANGE POLICY

Regular Priced Merchandise: 

All returns will be accepted within 10 days of purchase for a full refund to the original form of payment, exchange or online store credit. 

Sale Merchandise:

Items on SALE are not eligible for return. If a sale item is sent back without authorization the item(s)  will be returned to the customer.  

No returns will be accepted on jewellery, lingerie or bath & beauty products. 

HOW TO RETURN AN ONLINE ORDER 

To return or exchange item(s) please email us at info@flowbynicole.com with the reason for return, and you will be issued a Return Authorization (RA) number. 

Once you have received your RA number, you may return your package to the address below. Please enclose the original packing receipt and write your RA number on the outside of the package. 
FLOW BY NICOLE  
231 WILSON ST EAST 
ANCASTER, ON L9G 2B8
ATTN:  RETURNS 

IN STORE PURCHASES  - RETURN & EXCHANGE POLICY

 

Regular Priced Merchandise: 

All returns will be accepted within 7 days of purchase for exchange or store credit. 

Sale Merchandise: 

All sale and discounted items bought in store are final sale. 

No returns will be accepted on jewellery, lingerie or bath & beauty products.

RETURN & EXCHANGE DETAILS 

All return items must be in original condition, unworn and unwashed, with store tags still attached. Any item(s) with an indication of wear or use will be returned to the customer. Any returns received outside the eligible return window, will either be returned for store credit only or will be returned to the customer. 

OUT OF STOCK ITEMS & SPECIAL ORDERING

We do our very best to ensure that our website is as current as possible, however occasionally items ordered may be out of stock. If an item you have ordered is not available, we will notify you by email and process a swift refund. 

We are happy to help you find an alternate option or attempt to special order the item from your original purchase. If any items are special ordered, payment will be collected up front, upon placement of the order.  

  

 

 

 

flow by nicole womens boutique Ancaster

JOIN AND ENJOY 10% OFF

Be the first to get access to New Arrivals before they hit the floor, Pre-Sales before they go public and VIP invite to Events. We'll pop in your inbox a few times a month, only when there's something chic & stylish to share.